The Twisto network commits to accessibility for people with reduced mobility Twisto is dedicated to supporting individuals facing mobility challenges and offers solutions to organize your journey and get you safely to your destination. Journey Planning Need help planning a trip on public transportation? Our advisors are available to provide information and advice tailored to your specific needs. Call 02 31 15 55 55 to speak to a friendly agent or come into the Transit Office to get help in person. Discover the Twisto Transit Office For deaf or hearing-impaired individuals, Twisto offers the Elioz platform. From a computer, this platform facilitates communication in French Sign Language (LSF) and Real-Time Speech Transcription (TTRP). An advisor is on hand Monday to Friday from 8:30 am to 5:30 pm to provide information and help you with your mobility needs. Access the Roger Voice platform Do you want to maintain travel independence? Twisto offers personalized assistance. This service enables passengers to travel accompanied by a Twisto advisor. Whether it's fear of public transport or navigating obstacles, this new service aims to remove all barriers. Learn More About Personalized Assistance Before boarding All accessible stops in the network can be identified by the symbol at bus stops. For individuals with visual impairments, a remote control can be provided to activate audio information announcements. When the remote control is used, speakers outside the buses announce the line and the next stop. Inside the buses, the system repeats audio announcements, including the line, destination, current stop, and upcoming stop. The remote control is issued free of charge by the Centre Communal d'Action Sociale* (CCAS) to all Caen residents holding a disability card indicating that they have a visual impairment. Non-residents can also purchase the remote at cost price. CCAS de Caen, Disabled Persons Information Service - Tel: 02 31 15 38 56 - infopersonneshandicapees@caen.fr On board buses All Twisto buses now feature low floors to facilitate access for individuals with special needs. Out of 228 vehicles, 161 buses are equipped with electric ramps to bridge the gap between the curb and the vehicle. Each bus has designated spaces for individuals with special needs, including pregnant women, elderly passengers, and those with mobility challenges. External call buttons located to the left of the central door allow passengers to request the ramp. To exit, the button is located near the reserved space for passengers with mobility challenges. 10 bus routes are 100% accessible: Lines 1, 2, 3, 4, 5, 6, 8, 11, 21 and the downtown Caen shuttle. Special equipment provides travel information to facilitate passenger navigation. Some buses feature LED displays with internal and external audio announcements indicating upcoming stops and the line’s direction. Other buses are equipped with dynamic information systems on flat-screen monitors with audio announcements, allowing passengers to track the vehicle’s progress in real time. Accessible stops are clearly marked with a specific symbol. After your journey If you encounter any obstacles during your journey using Twisto buses and services, a complaint form is available at the following link: Submit a complaint Other Twisto services Twisto Access: Twisto Access is an on-demand transport service tailored for individuals with mobility challenges. Partnerships: To better understand and meet your needs, Twisto is expanding partnerships with accessibility-focused organizations, including Handuo Tandem and Wheeliz. Learn More About Twisto Access Fichiers Download Guide_accessibilite_.pdf
